Employees accrued leave is not showing on payslips. The payslip section is ticked and the hide accruals is unticked on leave category but it is still not showing.

Hello Lyn, 

Welcome to the Community page

Have you tried rolling the period back and then re running the payroll  again and seeing if it then shows up on the payslip for you.  If not can you try and let us know how you get on. 

Yes I have tried rolling back and it made no difference.  This is happening on more than one client.

Thanks for the clarification,

We can verify if the unexpected behaviors are caused by browser-related issues. Try logging into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once signed in, re-run the payroll again to double-check.

If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

However, if the issue persists, I'd suggest contacting our Customer Care Team. They have the specialized tools to pull up your account and determine the root cause of this issue. Here's how: 

1. Go to the Help menu at the upper right. 
2. Choose Contact Us. 
3. Enter Show accrued leaved details on payslips in the What can we help you with? box. 
4. Select Let's talk. 
5. Choose a way to connect with a live support agent.

Just in case, I'll add these articles for future reference:

• QuickBooks Online Advanced Payroll Hub.
• Pay run warnings in QuickBooks Online Advanced Payroll.

Let me know how this works. I'll be around to help. Take care and have a great day!

Thanks for the reply.  I have had so many issues with payroll this year, the refresh and clearing caches has been done at least 5 times and it has made no difference to this issue (or any other for that matter).  This has been happening for a long time but because it is the start of a new financial year i wanted to get all these issues sorted.  I will ring support again - second time this week. Very, very, disappointed with this payroll system, there are so many bugs I have just lost confidence with it completely.