FPS keeps failing

We appreciate your proactive efforts in addressing your FPS and EPS submissions, leva1. I'm here to share the reason you received these errors and provide the steps to reach out to our support team to resolve this.

The error messages you're encountering generally stem from misconfigurations or mismatched information within your payroll system settings, timing issues related to the submission schedules, and constraints on amending already submitted filings.

Since you have already verified your payroll settings and credentials, the next step is to contact our support team. They possess the necessary tools to securely access your account, identify the root cause of the issue, and provide a resolution. Please follow these steps to connect with a live representative:

1. Go to Help and choose the Search tab.
2. In the search field, type in contact support.
3. Click the Contact Us button.
4. Please choose between the methods to connect with our support.
5. Follow the on-screen steps based on your choice.

Please refer to this article for more details and see their support hours: Get help with QuickBooks products and services.

Once this issue is resolved, you can efficiently run payroll reports to enhance your payroll management process.

Please comment on this thread if you have other questions about submitting FPS or EPS in QuickBooks, leva1. We're here to answer them in any way we can.

I'm in the same boat. A weekly payroll that I've processed for the last two of this tax year have gone through without a hitch. Yesterday I process the week 3 and the FPS submission fails with reason "it cannot resolve the name" when you look in the archive for the FPS filing

Tried deleting the payroll and reentering but still the same fault. Quickbooks tech had no joy either and ended up escalating the problem. One thing that was odd is that the submission deadline date would keep changing between the 25 April 2025 which is correct for the weekly payroll and 19 May 2025 as if it was a monthly submission. 

I expect there has been a mid week update to Quickbooks that has cocked things up. Not great and going to the a real ball ache when I have many monthly payroll runs in a few days if they still haven't resolved the issue.

The core payroll has become a joke and not fit for purpose, Quickbooks need to get this sorted and provide a professional product. 

I tried this morning before 7 and it failed again so will try again to see what happens 

A weekly and monthly FPS now submitted to HMRC as it should be. Annoying waste if our time for what is clearly a Quickbooks problem. Cheers for the heads up.

Having exactly the same problem. Payroll for the past 2 years has been working fine and we have made no changes to employee details apart from updating wages on 1st April. Contacted customer support, spend ages on the phone and was told to try again next day. Tried again next day and  failed again. Error message we are getting is 

"Validation failed for HMRC RTI payload: src-resolve: Cannot resolve the name 'dsig:Signature' to a(n) 'element declaration' component."

Tried again today and that has also failed. Will try once more on Monday and contact support again.

That is a completely unhelpful stock reply.  The QBO agents know that there is a technical issue here.  I have been promised twice to be put onto an email list to get updates as to when this is going to be resolved, and that's simply not happening.  When I asked teh QBO agent what QBO is going to do about late filing penalties I was told that he doesn't have an answer to that.

I am having the same error message too, since the 25th! First submission for the year. First error came back as check your credentials, triple checked, all OK so tried again. Then it was something about the company address, checked yep all fine. Submitted again, now it keeps saying something about a (n) signature. Over 11 attempts. Hoping it is resolved quickly as it is quite embarassing!

I am having the same issue.

Submission keeps failing telling me to check HMRC credentials - which have not been changed for the past 3 years!!

6 client's submission failed plus our own.

Has anyone heard any update from QuickBooks?

After 1 year of complete mess with the payroll software "upgrade" I am now on the edge to change payroll provider for good. This is a joke.

Thank you for bringing this to our attention, RekaG. I understand the importance of submitting FPS/EPS to HMRC to avoid penalties. I'll ensure that you receive the best assistance in addressing your concern.

Currently, there are no updates regarding this issue. In the meantime, I recommend contacting our Live Support team for further assistance. Our phone support team is well-equipped to handle these situations and can conduct a screen-sharing session with you to investigate the matter in real time.

Here's how:

1. Go to Help and choose the Search tab.
2. In the search field, enter the keywords related to your concern.
3. Click the Contact Us button at the lower part.
4. Please choose between the methods to connect with our support.
   
   
5. Please follow the on-screen instructions according to your selection.

To avoid future rejections, consider enabling RTI reporting to HMRC in your QuickBooks Online Standard Payroll.

I'm still available if you need any further help with payroll. Please feel free to visit this forum anytime to keep us updated. I'm here to ensure everything runs smoothly for you.

Done everything suggested and customer support have no idea whats wrong. Just a quick question - Is Intuit going to be reimbursing any fines that are levied as the problem is with their software or cvan anyonre suggest how to submit the FPS without going through Quickbooks.

I am also getting this error, I have tried 4 times to submit my FPS - Cannot resolve the name 'dsig:Signature' to a(n) 'element declaration' component.. When is this going to be sorted Quickbooks as my deadline is tomorrow to avoid penalties

Is there a way to submit this manually without using Quickbooks to avoid the penalties, or at least let HMRC know that it is a software provider error? 

Hi Steve and Gemma. Allow me to suggest an alternative way to submit your FPS, and route you to our live expert support for further assistance.

This error needs to be reviewed closely. As my previous colleague mentioned, please consider reaching out to our live expert to help you with the error you've encountered while submitting the FPS. Our live expert can examine the issue more closely and add you to the list of users who will receive notifications for any updates.

On the other hand, as an alternative solution for submitting your FPS, you can use the HMRC Basic Tools software. Just a heads-up that this tool is designed for businesses with fewer than 10 employees only. For more details, please visit the HMRC Basic Tools software website.

Additionally, I've included a resource that may assist you in your next step. This outline how you can view your submitted FPS and EPS in QuickBooks, to learn more please check this article: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.

We’re here to ensure your QuickBooks experience is smooth. If you have questions or need assistance with your FPS submission, just hit the Reply, and we’ll assist you right away.

Can you submit the FPS created by Quickbooks in Basic Tools or do you need to recreate the payrolls including previous periods? If the latter that's a work for a Quickbooks cockup sop how would you be compensation us?

Another one here with the exact same problem, there is nothing wrong with my settings, they have worked fine for over three years.

Also for anybody trying to reply to this thread who keeps being directed to the US site; use an incognito tab. It seems the QB website is as much of a mess as their software.

My FPS's are going through just now even though they didn't yesterday or this morning. I had this previously with them not going through on Friday or Saturday but then started going through later on Saturday afternoon.

I'm having to respond through a private browser too. Just another sad joke to go with the rest of Quickbooks 

We appreciate your input here, CraigWard and Glampodsuk. Let me share relevant details about the Full Payment Submission (FPS) submission to HMRC.

If you submit a Full Payment Submission (FPS) using Basic PAYE Tools, there's no need to redo payroll. Instead, you can use the QBO Payroll reporting features as the basis for your tax information.

Moreover, regarding your concern Glampodsuk, since you've already verified your payroll settings, the next step is to contact our live payroll support team. They have specialized tools to securely access your account, identify the root cause of the issue, and provide accurate resolution. You can check out this article to get in touch with them: Get help with QuickBooks products and services.

Additionally, check out this article to learn basic troubleshooting steps you can perform when experiencing browser problems visiting Intuit sites: Troubleshooting browser problems in QuickBooks.

You can also use a supported, up-to-date browser to have the best and most secure experience with QuickBooks.

We're dedicated to making your QuickBooks experience seamless. If you have questions or need help with your FPS submission, please comment below, and we'll provide immediate assistance.

There appears to have been a fix which on my first attempt didn't work. I cancelled the payroll run, refreshed my screen and created it again and all seems to have gone through and FPS was accepted. 

Well done to Quickbooks for fixing something that they broke during one of their regular updates when they try to fix something that is not broken. I know that changes were required because of the time of year, but no excuse for this mess.

I’m having the same problem. It’s been fine for years. Ever since April it doesn’t work and now I’m being threatened with penalties but my hands are tied.