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Get your Payroll questions answered by a QuickBooks Product Manager here - intuit.me/31Nl3My
info1552
Level 1

FPS Rejected

Hello,

 

I am trying to submit my first ever FPS however I cannot do so as it is continuously being rejected.

 

The Gateway ID and password entered are 100% correct.

 

Can anyone help?

 

Below is what I get each time (the link is to an article that no longer exists there)

 

Your filing was rejected
Most of the time it's because the HMRC info we have is incorrect. Try entering your user ID and password again to resubmit this report. If the problem continues, check out this article to fix it or contact support.
8 REPLIES 8
Rubielyn_J
QuickBooks Team

FPS Rejected

It's a pleasure to have you here, @info1552.

 

Let me share a few details about the rejected status and lead you to the right support.

 

The rejected FPS is usually caused by incorrect Government Gateway credentials. You can view this article for more insights: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.

 

If you've already activated the credentials and registered the ID and password correctly, I suggest contacting our Payroll Support Team.

 

Here's how: 

  1. Log in to your QuickBooks Online company.
  2. Select the Help (?) icon.
  3. Choose the Payroll button.
  4. Select QuickBooks Standard Payroll Hub or QuickBooks Advanced Payroll Hub as required. 
  5. If you want to contact support directly, type Chat in the field and click Enter
  6. Select Live chat.
  7. Enter your question, then choose Let's talk.
  8. Select Start a chat with a support expert.

 

From there, one of our payroll experts will be able to pull up your account and check the rejected status with advanced tools.

 

Additionally, here's a link you can review to learn more about FPS in QuickBooks: Submit FPS to HMRC.

 

This should point you in the right direction. Let me know if you have further concerns, I'll make sure to answer them all. Have a wonderful day.

info1552
Level 1

FPS Rejected

I am trying to sort this out with live chat but the advisor straight out wanted me to allow them remote access to my desktop.

 

Is this normal behaviour?

 

When I refused they then asked about screen sharing.

info1552
Level 1

FPS Rejected

The advisor is now ignoring me.

 

How do I sort this now?

BettyJaneB
QuickBooks Team

FPS Rejected

I appreciate the update that you gave, @RoscoPC.

 

I've got some steps to share that can help fix your issue in submitting your FPS.

 

Let's try to perform these processes I've outlined below to help verify if the problem has something to do with your browser. Corrupted cache files on your browser may lead to unexpected behavior like being unable to submit the FPS.

 

Below are the things that you can try on:

  1. Refresh your browser by clicking the Reload icon or pressing F5 on your keyboard.
  2. If the same thing happens, log in to your account through an incognito window. This mode doesn't store cache that's why we recommend using it.
  3. Once logged in, let's try to pocess payroll FPS to HMRC one more time. If it works fine, go back to your main browser and clear the cache. This helps remove any browser-related issues and refresh your browser's settings.
  4. Another option is to use the supported browsers in QBO.

If the same thing happens, I recommend contacting our Customer Care Team to help verify the reason behind the rejection of your FPS submission. They have the tools that can check on your credentials and guide you with submitting the FPS.

 

Here's how you can reach them:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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To add up, please know that there are times that it takes up to 72 hours to update this process before you receive a confirmation from HMRC. Just make sure that you've entered a Contact Email Address on your Payroll Settings since this will be sent there.

 

For more information about lodging FPS to HMRC in Advanced and Standard Payroll, feel free to scan through these references:

I'll be around to help if you have any other concerns. Just let me know by leaving a reply below. Take care!

RoscoPC
Level 4

FPS Rejected

Hi there @BettyJaneB 

 

What if your using the PC/MAC Desktop App? WHich is still supported for another 12 days?

 

Kindest regards

 

Rosco

EmmaM
QuickBooks Team

FPS Rejected

Hello Rosco, The QBO desktop app (Mamba) for Windows and Mac will be decommissioned on April 20th, 2021 and it will no longer be updates, supported or available for download. Currently it is still supported.

RoscoPC
Level 4

FPS Rejected

@EmmaM 

Not Decommissioned - That would infer not able to use anymore. We were told it would be out of support but we would be able to continue to use it. 

 

BTW what does (mamba) mean? All I can find is a Dating APP?

 

Rosco

katherinejoyceO
QuickBooks Team

FPS Rejected

Thanks for your prompt response, @RoscoPC

 

As an insight, Mamba is a QuickBooks app with more advanced features which is an alternative to the QBO desktop app. 

 

For future reference, you can visit our QuickBooks App store to search for another alternative. 

 

Feel free to ask us for more of your concerns. We're always delighted to answer them for you.