I am trying to submit my first ever FPS however I cannot do so as it is continuously being rejected.
The Gateway ID and password entered are 100% correct.
Can anyone help?
Below is what I get each time (the link is to an article that no longer exists there)
It's a pleasure to have you here, @info1552.
Let me share a few details about the rejected status and lead you to the right support.
The rejected FPS is usually caused by incorrect Government Gateway credentials. You can view this article for more insights: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.
If you've already activated the credentials and registered the ID and password correctly, I suggest contacting our Payroll Support Team.
From there, one of our payroll experts will be able to pull up your account and check the rejected status with advanced tools.
Additionally, here's a link you can review to learn more about FPS in QuickBooks: Submit FPS to HMRC.
This should point you in the right direction. Let me know if you have further concerns, I'll make sure to answer them all. Have a wonderful day.
I am trying to sort this out with live chat but the advisor straight out wanted me to allow them remote access to my desktop.
Is this normal behaviour?
When I refused they then asked about screen sharing.
I appreciate the update that you gave, @RoscoPC.
I've got some steps to share that can help fix your issue in submitting your FPS.
Let's try to perform these processes I've outlined below to help verify if the problem has something to do with your browser. Corrupted cache files on your browser may lead to unexpected behavior like being unable to submit the FPS.
Below are the things that you can try on:
If the same thing happens, I recommend contacting our Customer Care Team to help verify the reason behind the rejection of your FPS submission. They have the tools that can check on your credentials and guide you with submitting the FPS.
Here's how you can reach them:
To add up, please know that there are times that it takes up to 72 hours to update this process before you receive a confirmation from HMRC. Just make sure that you've entered a Contact Email Address on your Payroll Settings since this will be sent there.
For more information about lodging FPS to HMRC in Advanced and Standard Payroll, feel free to scan through these references:
I'll be around to help if you have any other concerns. Just let me know by leaving a reply below. Take care!
Hello Rosco, The QBO desktop app (Mamba) for Windows and Mac will be decommissioned on April 20th, 2021 and it will no longer be updates, supported or available for download. Currently it is still supported.
Not Decommissioned - That would infer not able to use anymore. We were told it would be out of support but we would be able to continue to use it.
BTW what does (mamba) mean? All I can find is a Dating APP?
Thanks for your prompt response, @RoscoPC.
As an insight, Mamba is a QuickBooks app with more advanced features which is an alternative to the QBO desktop app.
For future reference, you can visit our QuickBooks App store to search for another alternative.
Feel free to ask us for more of your concerns. We're always delighted to answer them for you.
I've been having same issue for over a month now with both Month 8 and Month 9 - so Month 8 is now overdue. HMRC is blaming QB, QB is blaming HMRC. Why can they not sort out these things!
Its my EPS that is being rejected - worked fine until December and now nothing. Useless. Just a repeated error message that the data isn't right. But I get a rejected email from HMRC so it makes it to them, which seemed to confuse the Live Chat person who thought it was a cookies issue 🙄
The gateway ID is all correct as I can log into HMRC with it.
If you have tried the suggested steps above and still encounter the same error, let me direct you to our Customer Care Team. They can check your setup since your gateway ID is all correct.
For reference on this error, please read What if my submission is rejected? section in this article: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.
Please take note that our support expert for Live chat is available all day, M-F and phone support is available from M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.
Here's how you can contact us:
If you have the new QuickBooks Assistant help update, you can follow these steps:
In case you need help with other task or have additional questions, please let me know in your reply. I'll be around to help you out again. Take care and stay safe.