FPS Submission Error - certain tags are failing HMRC validation

sampatel · ‎August 01, 2021

Hi,

I get the following errors and do not know how to fix? The XML looks right to me but HMRC is throwing an error

Error: 4085, Value '86.75' doesn't have the correct format
Error: 4065, Invalid content found at element 'StudentLoansTD'
Error: 4085, Value '86.75' doesn't have the correct format
Error: 4052, Element 'StudentLoanRecovered' must only have valid text as its content

MichelleBh · ‎August 07, 2021

I’ll be here to help you every step of the way, @sampatel.

Your patience here has been so important. Allow me to transfer you to our specialist again. If you have the case ID handy, please provide that to our agents. This way, they can help and look for the details of your issue quickly.

To reach them, please follow the steps outlined above. Also, our live agents are available M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

Once resolved, you can now submit your Full Payment Submission (FPS) to HMRC smoothly. Then go to the Payroll tax page anytime to see the details about your current FPS and any other filing.

To understand the filling status mean, check out this article: Submit FPS to HMRC in QuickBooks Online Standard Payroll.

Additionally, you'll have an option to turn on the Real Time Information (RTI) reporting so the FPS will send it to HMRC automatically. For more details, visit this article for your later reference: Turn on RTI reporting to HMRC in QuickBooks Online Standard Payroll.

I'd be more than happy to work with you again to address other QuickBooks-related concerns. Just drop a comment beneath. I hope you and your loved ones are staying safe and healthy.

View solution in original post

MJoy_D · ‎August 01, 2021

I can share some information in resolving the error you have to submit your FPS (Full Payment Submission) to HMRC successfully, @sampatel.

To further help you in resolving this error, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment and help you in fixing those error codes.

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:

Go to the Help icon to connect to a live support agent.
Provide us with some information about your concern.
Select the Contact Us button and provide some details about this concern, then on the Let's talk button.
You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

You can also refer to the following article for more information on how to see all your FPS submissions from the Payroll Tax Centre in QuickBooks Online: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.

Let me know if there's anything that I can assist you further with your FPS submission and or anything else by leaving a reply below. Take care and have a great rest of the day!

sampatel · ‎August 07, 2021

This is now with Tier 2 for a number of days and I have had no response...when will someone solve this issue?

MichelleBh · ‎August 07, 2021

I’ll be here to help you every step of the way, @sampatel.

Your patience here has been so important. Allow me to transfer you to our specialist again. If you have the case ID handy, please provide that to our agents. This way, they can help and look for the details of your issue quickly.

To reach them, please follow the steps outlined above. Also, our live agents are available M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

Once resolved, you can now submit your Full Payment Submission (FPS) to HMRC smoothly. Then go to the Payroll tax page anytime to see the details about your current FPS and any other filing.

To understand the filling status mean, check out this article: Submit FPS to HMRC in QuickBooks Online Standard Payroll.

Additionally, you'll have an option to turn on the Real Time Information (RTI) reporting so the FPS will send it to HMRC automatically. For more details, visit this article for your later reference: Turn on RTI reporting to HMRC in QuickBooks Online Standard Payroll.

I'd be more than happy to work with you again to address other QuickBooks-related concerns. Just drop a comment beneath. I hope you and your loved ones are staying safe and healthy.

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FPS Submission Error - certain tags are failing HMRC validation