FPS Submission rejected

We don't want you to have this kind of experience, Lisa. Let me guide you on how to fix your FPS submission.

A common cause of rejected FPS is the Government Gateway credentials entered. It could be due to them not being activated or being entered incorrectly.

If you haven't already, please refer to this article to learn how to activate your credentials: Turn on RTI reporting to HMRC in QuickBooks Online Standard Payroll.

Once done, follow these steps to check if the entered credentials are correct:

1. Go to the Gear icon. 
2. Choose Account and Settings.
3. Select the Payroll tab.
4. Find the Online Filing with HMRC section and click on it.
5. Verify the entered credentials and make changes if necessary.
6. Once everything is correct, click Save and then Done.

Moreover, please ensure that your PAYE and Accounts Office references are correct, and refrain from using MTD or other credentials. We should also review the information in your current FPS and other filings by navigating to Taxes, then Payroll Tax.

After verifying your credentials, try resubmitting your FPS for August. If you encounter the same issue, I recommend logging into the HMRC Online Services to reset your password or contacting them for further assistance.

Additionally, if you want to view all your submitted FPS and EPS, please refer to this article: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.

Let me know if you have further concerns about submitting your FPS. Keep safe.

I have double checked all these and they are correct.

The submission was ok the previous month in July and I have not changed any of the settings so why would it then reject in August?

Hi lisa_2603 What's the exact wording of the error message that you're receiving when you attempt to submit the FPS? We'd also be grateful if you can provide the steps that you're taking within the payroll system when you're submitting the FPS. We look forward to hearing from you.

I am in the payroll tax tab and under action needed it says my FPS from August is overdue as I was not aware it had rejected in August.

I click the Green file button on the right hand side and submit after having chosen file electronically through Quickbooks and choose reasonable excuse as reason for late filing.

It says submitted but if I then look in archived reports later it says rejected 

Could it be anything to do with having submitted 2 FPS for leaver forms that month? 

Hi lisa_2603 Thanks for confirming. I note that the FPS appears to be being rejected due to the name format of one of the employees, George (1), this isn't a valid format. We would recommend deleting the payrun, amend the employees name/ removing the (1), re-running the payroll and attempt to submit the FPS.

Thank you I’ll have a go and let you know if there are any problems

Hi lisa_2603 No problem at all, you're very welcome.:grinning_face:

Are you able to provide me with detailed instructions as to how I delete August payroll as it does not seem obvious. I also cannot seem to delete the FPS submission that is due for August. If I go into payroll taxes and look at August FPS submission the only option I have is to file it?

Hi there, @lisa_2603. Let me help you delete your August payroll and FPS submission.

When you delete a pay run in QuickBooks, it will automatically remove the corresponding FPS, whether it's been sent to HMRC or not. 

Below are the steps tailored to your payroll subscription:

For Standard Payroll:

1. Navigate to Payroll and select Employees.
2. Go to Payroll History and choose the most recent period.
3. Choose Actions, then Delete Payroll.
4. Type YES in the box.
5. Click Delete. Repeat for any other pay runs needing deletion.

For Core Payroll:

1. Head to Payroll and select Employees.
2. Choose the Employee whose pay run you want to delete.
3. Pick the most recent pay period.
4. In the Payroll Payment List, look for the pay run you want to remove and click Delete from the dropdown.
5. Choose to either Delete this payroll payment or Close to cancel. Repeat for any other pay runs as needed.

For Advanced Payroll:

1. Open the Payroll menu and go to the Pay Runs tab.
2. Select the pay period you wish to delete.
3. Click Pay Run Actions, Unlock, then Delete Pay Run.
4. Hit Delete to confirm.

Once you've deleted the pay run, ensure to modify your employee's name. Then, you can rerun payroll and resubmit FPS.

If you have any questions or need further assistance, just drop a comment below! I’m here to support you, and I genuinely appreciate the opportunity to help. Wishing you a fantastic day ahead, Lisa!