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ShellySkelly
Level 1

FRS - not submitting

Hi,

 

Payroll error on trying to submit FRS - 

Detailed error: The submission of this document has failed due to departmental specific business logic in the body tag. This submission cannot be accepted as this employer scheme has been cancelled
 
PAYE is definitely not cancelled, checked all information is correct and alive on GG and so has QB.  Any one got any ideas as its super hard to get through to HMRC.  
3 REPLIES 3
Ashleigh1
QuickBooks Team

FRS - not submitting

Hello Shellyskelly, thanks for posting on the Community page.

You can reach our Live Support team by clicking the Help icon in your QuickBooks Online (QBO) account. From there, you can request a callback or start a live chat with an expert, so you can set up a screenshare with the agent so this can be looked into more for you. For more information on how to contact them, please click this link: How to get help with QuickBooks. 

ShellySkelly
Level 1

FRS - not submitting

Did this but no one could sort the issue. Case:15104645405

Ashleigh1
QuickBooks Team

FRS - not submitting

Hello Shelly, have you checked Your PAYE credentials to make sure they are correct, if you have been issued new credentials you would need to use those. If the credentials are correct then you would need to speak to HMRC as the response we are getting from them is that the PAYE scheme is cancelled. I can see you send an email reply to the case we appreciate HMRC are a nightmare to get hold of but you will need to ring them im afraid to make sure everything is correct.

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