We can perform some troubleshooting steps to resolve the unusual behavior you're experiencing when managing your employee's timesheets, Clyde.
Clearing the app's data to refresh the system and eliminate any outdated files that could be causing the issue. This process will free up storage space while keeping your documents and data intact.
For Android:
- Go to Menu ☰, then tap More Options ⋮
- Tap Settings, then Refresh Data.
- Tap YES to confirm.
For iOS:
- Go to Settings, then tap General.
- Tap iPhone Storage, then tap the QuickBooks Online app.
- Tap Offload App.
If the issue continues, consider uninstalling and then reinstalling the application for a fresh start. For more details, you can refer to this page: Troubleshooting steps.
Alternatively, you can manage your employees' timesheets and other tasks by logging in to your QBO account in any supported mobile web browser.
If you have any further questions, feel free to reply below. We're here to assist you.
