Thanks for dropping by the Community, webasia.
I appreciate your efforts in trying to set up the employees qualifying earnings. Let’s sort out why the amount for the payroll item is not calculating correctly.
To single out the issue, you’ll have to check first the default amount entered in the employee’s setup. This information affects how the pension is calculated in QuickBooks.
You can refer to the Auto Enrolment for workplace pensions in QuickBooks Desktop article for detailed instructions. Please proceed directly to Step 3 for the process.
The information I provided should help you moving forward.
Let me know what the results are. I'll be right here to assist you further. Have a good one.
