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Level 1

Hi, Whenever I try to setup up my payroll tax I keep getting an error when entering my HMRC ref. No. Keeps saying theres and error and to contact us - Now payroll is late

 
3 REPLIES 3
QuickBooks Team

Hi, Whenever I try to setup up my payroll tax I keep getting an error when entering my HMRC ref. No. Keeps saying theres and error and to contact us - Now payroll is late

Hello Becky47, 

 

Welcome to the Community page, 

 

could you send us a screenshot of the error you get when you enter your HMRC ref number in. Thanks 

Level 1

Hi, Whenever I try to setup up my payroll tax I keep getting an error when entering my HMRC ref. No. Keeps saying theres and error and to contact us - Now payroll is late

HMRC Ref Error.jpg

Moderator

Hi, Whenever I try to setup up my payroll tax I keep getting an error when entering my HMRC ref. No. Keeps saying theres and error and to contact us - Now payroll is late

Hello becky47,

 

I've reviewed your profile and it seems that you've already did a few troubleshooting steps on the other threads. It would be best to contact our Customer Care Team to further investigate this issue. Here's how you can reach them:

  1. Log in to your QBO account.
  2. Click Help in the upper-right corner and select Contact Us.
  3. Enter "Problem updating HMRC reference number" in the description field and select Let's talk.
  4. Select either Start a chat or Get a callback
  5. Enter the necessary information to complete the request.

Please know that we are here if you have additional queries.