I keep receiving errors when trying to delete M12 pay run, please see below:
I imagine it is to do with the fact that it's tax-year end and the final submission has been made to HMRC, however the first image seems to indicate it should still be possible to delete the pay run.
Solved! Go to Solution.
Hello Community Users, Just wanted to add some clarification as to what may cause the issue. With this being M12 of the pay run it is likely something was added after the final pay period was run causing the error such as new employees not in the pay run/new pension scheme(not on the pay run) for example. In this case it was a pension that was newly created(but was no employees were on yet) If you experience the same issue if you could check that. If you can then remove them and then try to delete the pay run. Any questions just ask!
Hello there, @HanNP.
I can help you delete the pay run in QuickBooks Online (QBO). Before doing so, you'll have to know that before deleting pay run:
To delete your pay run:
Allow me to share this helpful article that tackles more information about QuickBooks Payroll.
If you have any other questions, let me know in the comments. I'll be here to help.
Hi @Maybelle_S
Thanks for your response, but as the screenshots I originally attached show, this is not working and an error message is received.
I have liaised with a support agent via the chat function who also couldn't resolve this and is now escalating the issue.
Hello Community Users, Just wanted to add some clarification as to what may cause the issue. With this being M12 of the pay run it is likely something was added after the final pay period was run causing the error such as new employees not in the pay run/new pension scheme(not on the pay run) for example. In this case it was a pension that was newly created(but was no employees were on yet) If you experience the same issue if you could check that. If you can then remove them and then try to delete the pay run. Any questions just ask!
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