Hey there, kerrikitto.
Welcome aboard in the Online Community. I want to ensure you can set up and run payroll smoothly.
Just to clarify, after completing the paperwork did you updated the employee’s profile? While I wait for your response, let’s review and make sure the Auto enrolment status is also opted out.
Just in case, check out this article for future reference: Auto Enrolment for workplace pensions.
There you go. These steps should get you pointed in the right track.
Let me know how this turns out. I want to make sure this is taken care of. Have a great day ahead.