I am unable to complete a payroll for zero hours worked and user payments made

Hello Bskkabs, thanks for reaching out in the Community about running a payroll with zero hours worked. Can we ask are there also employees with hours worked on the payroll and also which payroll are you using Advanced or Core payroll? Thanks

No hours were worked for any employees so it is a completely zero payroll

I recognize the urgency of completing payroll for zero hours worked with QuickBooks Online Payroll. Let me share information regarding your concern, bskkabs.

With QuickBooks Online Payroll, you can run both Payroll Core and Advanced even with zero-hour payroll. When you attempt to run your payroll, do you get an error message?

In the meantime, let's do troubleshooting steps to check if this is a browser-related issue. Here's how:

1. Try using a private or incognito browser.
2. If it's working there, restart your browser, and clear your browser's cache.
3. You can also add Intuit as a trusted site and use other supported browsers.

If the issue persists, I'd recommend contacting our Support Team so they can double-check why it's not letting you run both payrolls.

If you need help managing your books, running reports, or managing your sales and expenses, you can read our articles for guides and details: Customise invoices, estimates, and sales receipts in QuickBooks Online.

I'm always available to provide the information you need. You can rely on me 24/7 for assistance. Just reply below.