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Can we ask which payroll it is you are using in Quickbooks, is it Standard or Advanced?
The way in which to tell which one you have is on the left-hand main navigation bar, when you click on the payroll if you have two other tabs showing that say 'payroll' and ' employees' that is standard payroll and if you click on payroll and no other tabs show then it is advanced payroll you have.
Hi golf1234 Have you created a pay category for the redundancy payment, if so you'll have to ensure that it isn't included in the applicable pay categories for the employee and employer contributions within the pension settings. Payroll settings > Pension settings > contribution plans > applicable pay cayegories,
Thanks for coming back to us,
Have you gone in the payroll settings>pension and checked what deductions are set if there for that payment category?
Are you setting up your own payment category or using a default one?
Are you using pension sync?