Is anyone else finding that the new core payroll does not post employment allowance journal entries?

It's nice to see you here in the Community, Sisley. Let's review some things so your payroll journal shows complete entries in QuickBooks Online Core Payroll.

First, let's review your mapping setup. Follow these steps:

1. Go to the gear icon, then select Payroll settings under Your Company.
2. Click the pencil icon in the Accounting section.
3. Review your accounting preferences, then hit Done.

Next, ensure that the books are open. To verify this:

1. Go to the gear icon, then select Account and settings.
2. Navigate to the Advanced tab.
3. In the Accounting section, ensure the "Close the books" option is turned off.

Once you've completed these steps, check if your payroll journal entries are complete and that the employment allowance journal entries are visible. You may also browse this article for more info: Set up Employment Allowance. 

Also, you may want to browse our help articles about generating payroll reports in QuickBooks here.

I'm glad to assist you, Sisley. If you have any other questions or need further guidance about handling payroll in QuickBooks, feel free to reach out. I'm here to help you every step of the way.

Thanks AnneMariee. I have done all that, and there are still no employment allowance journal entries. Nb there is nothing in the accounting preferences settings for employment allowance. 

Any other ideas?

You can set up the Employment Allowance through the UK tax section, Sisley. I'd be glad to guide you how.

1. From the Payroll Settings window, select UK tax.
2. Click the pencil icon.
3. Enter the required fields.
4. Click on Save once completed.

With these instructions, you can easily configure the Employment Allowance in QuickBooks.
 

You can visit the Eligibility for Employment Allowance for further guidance.

Moreover, you can generate payroll reports to see what you've paid your employees. This will give you a clearer picture of their wages and contributions, which is useful when it's time to file taxes.
 

I'm here for you 24/7 to assist with any payroll questions or tasks. Hit the Reply button below if you need more information. Take care!

Hi GlinetteC. I don't have a problem with setting up employment allowance. The issue, as stated in the original question, is that the new core payroll does not appear to post employment allowance journal entries. The result of this is that the "payroll liability:hmrc" code will keep getting larger and never netting off to zero which is what should happen.

I acknowledge your concern about not having a journal entry (JE) for your employment allowances, Sisley. I can see its importance in maintaining accurate records in the system.

Allow me to route you to our customer care team. They have tools to check your account and data in a safe environment. It ensures they can give reliable information about the matter you're experiencing.

To proceed, please follow the steps I've laid out below:

1. Log in to your QuickBooks account and click (?) Help.
2. Navigate to the Search tab and enter your query in the designated field.
3. Press the Enter button on your keyboard to submit. Then, hit the Contact Us option.
4. Choose a way to connect with our live personnel:
   • Callback - let our next available expert call you.
   • Chat  - start a conversation with our live chat support.

You can also check this link for reference and learn about our team's supporting hours: Contact Support - QuickBooks Online.

I've also added these resources you might find handy in the future. It entails further details about JE entries and paying liabilities and how to issue an FPS to HMRC properly:

• Journal entries and paying liabilities in QuickBooks Online Standard Payroll.
• Submit an FPS to HMRC in QuickBooks Online Core Payroll.

I appreciate you taking the time to add a reply to this thread. Should you have more concerns with your employee allowances and their JE or need help handling your transactions and reports, kindly tag me in the comments. Rest assured, I'll provide prompt assistance.

I have already done all of that. They confirmed that the core payroll does not post employment allowance journal entries. The question is, when are you going to fix this bug?