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sigma-utilitiesl
Level 1

Journal Entries not showing up to match to transactions

Afternoon,

 

I am having a problem with a couple of payroll entries. I run my standard payroll through quickbooks and that creates a journal entry for each of my employees each week. When the employee wages shows up in the banking transactions (the bank account is linked to quickbooks) I normally just match the transaction to the journal entry.

 

Due to previous overpayments of NI for a few employees, I have made some slight deductions off the employee wages after payroll. Now because the figures are not the same they are not matching and when I go to find match- it doesn't even bring them up. I was hoping if it brought it up I could just match it and resolve the payment. 

 

Can you please advise how I can match the payment to the journal entry when it is not bringing it up with the 'find match' option.

 

Thank you

3 REPLIES 3
GeorgiaC
QuickBooks Team

Journal Entries not showing up to match to transactions

Hi sigma-utilitiesl

 

The banking mechanism works by scanning for transactions within a certain range of the transaction date and amount, if the transaction falls outside of this range it won't suggest these as a potential match, however, it's worth checking that the bank payments posting from the journal haven't already been reconciled and that when clicking 'find match' the date range on the following screen captures the journal date. 🙂

sigma-utilitiesl
Level 1

Journal Entries not showing up to match to transactions

Thanks for your response Georgia! I thought that may be the case with the transaction being out of a certain range to tie it that journal entry.

 

I have checked in banking and the transaction remains unreconciled. When I click 'find match' I make sure the correct date range is covered but it doesn't bring anything up at all. There should be a few journal entries that are unallocated so its strange its not bringing any of them up.

 

I don't know how I can categorise these payments without being able to allocate them to the wages.

Thanks

AileneA
QuickBooks Team

Journal Entries not showing up to match to transactions

Hello, sigma-utilitiesl. 

 

In this case, I would recommend reaching out to our chat and phone support teams. They can take a closer look at your statement and check why it's not showing match transactions.  

 

Here's how to reach out to them:

 

  1. Click the Help menu in the upper-right hand corner of your QBO account.
  2. Type in "Talk to a human" in the chatbox, then press Enter.
  3. Select Get help from a human.
  4. Click Chat with us or Have us call you

 

More details about their contact details are discussed here: QuickBooks Online Support

 

For detailed instructions on how to match a transaction, check out this article: Add and match downloaded banking transactions

 

You can mention my name if you have additional questions. I'll get back to assist you further. Have a good one and stay safe!

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