NI incorrect

CA_25 · ‎May 29, 2025

Previously not had any issues with Payroll until forced to change over last October time. This is my 2nd payroll in the next tax year and both times it is now showing that I need to pay Employer NI for a specific employee:

Employee earned £474.34 this month

Pay period: 01/05/2025 to 31/05/2025

Pay date: 30/05/2025

NI showing in Quickbooks as £8.60 and sending this to HMRC via FPS.

Last month (April) £443.90 paid with me required to pay £4.03

I qualify for Employment Allowance (and have this enabled in my settings).

Strangely I have noticed:

"Employment Allowance EPS

06/04/2025 - 05/04/2026 Accepted

Due 29/04/2025

Filed on 12/05/2025"

but I did not do this either.

-

Any ideas how I prevent Quickbooks from trying to force me to pay NI as it's making me have a bill in HMRC portal and being taken by DD when I don't believe it needs paying.

MirriamM · ‎May 30, 2025

You can contact our Payroll Support Team to investigate why the system filed the Employment Allowance EPS automatically, CA_25.

They're equipped with the necessary tools that can access your account in a secure environment, as this process requires a back-and-forth conversation to ask for a few details about your account which we're unable to do here since this is a public forum.

To reach them, here's how:

Click the (?) Help button in the top-right corner of your QuickBooks Online account.
Select the Search tab.
Click Contact Us at the bottom.
Enter the help you need and click on Continue.
Select your preferred method to reach out to them, whether you'd like to set up an appointment, initiate a chat, or arrange a callback. Be sure to check their support hours to know when they're available.

If you need more help as you explore QuickBooks, we’re just a message away.

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