Welcome to the Community forum, @tosinfam.
To ensure we're on the same page, can you please verify what payroll provider you're currently using? This is to ensure I'd be able to provide the best resolution for you.
Also, does the employee have payment/salary information entered in their settings?
In the meantime, you can check below articles that you may find helpful:
You can always get back to me if you have any other payroll questions, I'm more than happy to help. Have a wonderful day and take care.
