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Level 1

Payroll 2023-2024 Gone


I have tried doing the P32 & EPS Reports this week but the 2023-2024 tax year has completely vanished.

I spoke to an advisor who has opened a case but I really need to submit the EPS to HMRC. 
the advisor said he has had another call on this. 
Anyone else had this and rectified?


QuickBooks Team

Payroll 2023-2024 Gone

I can see the urgency in complying with P32 & EPS reports for the 2023-2024 tax year to HMRC, amiep1.


Managing payroll taxes is crucial to ensure the accuracy of your data for a given tax month. As per checking, we've received volumes of related cases about this issue. We'll implement timely measures and updates to provide a detailed resolution, so you can get back in handling your overall payroll tasks.


With this, you may consider reaching out to our Customer Care Team again, so they can gather specific details of your end and provide proper fixes for this concern.


  1. Go to the Help icon. Choose the Search tab and select Contact Us.
  2. Describe your concern and click Continue.
  3. Choose between Chat with us and Have us call you.


Once everything comes in handy in the future, I'm sharing this resource to help you pay and file local and state taxes electronically:  Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.


I'm all ears if there's anything else you need further assistance with when managing taxes in your file. Feel free to let me know in this post, and I'll make sure to provide additional help. Stay safe.

Level 1

Payroll 2023-2024 Gone


Is there any update on this as I am still having the same issue.

Thank you

QuickBooks Team

Payroll 2023-2024 Gone

I appreciate you getting back to this thread, amiep1. Let me share an update regarding the report made about this matter.


Our engineering team has completed their review of the cases, and I wanted to let you know that the system is working as designed.


If there are no entries or filings dated within the 23/24 tax year, the EPS dropdown will not populate. If so, you may generate an empty pay run within that period and finalize it to populate the EPS year in the dropdown. Once done, proceed to EPS submission.


Additionally, you can contact our Support Team for any additional queries. We'll operate on Monday - Friday, 8:00 AM to 10:00 PM, and Satiuday-Sunday, 8:00 AM to 6:00 PM.


I'm adding this guide to help you resolve any issue you may encounter: Fix payroll error codes in QuickBooks Online.


For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. I'm always available to lend you a hand. Have a great day ahead.

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