Payroll error

ihalsall · ‎May 23, 2022

I have set up my company on payroll but now when I go in to either run payroll early or click on employee I get the following message - ! We’re Sorry you don’t have access rights to view this data. I have been in already to put an employee on and the company details so why has it changed to no access??

JasroV · ‎May 23, 2022

I appreciate you for performing some steps to resolve this and for sharing an update with us, @ihalsall.

I'll share some insights on how to get around this issue. You'll want to get in touch with your company admin. There's a great chance they've changed your user access. Thus, you're unable to access the employees and payroll feature.

If you're the admin of the account, I recommend contacting our support team. One of our live agents can securely look into your account and check the reason for the error.

They can also provide you additional steps to fix this issue. Here's how to contact them in your QuickBooks Online (QBO) account.

Go to the Help (?) menu.
In QB Assistant, enter the topic you need help with. You can also enter questions.
Select Contact Us to connect with a live support agent.
Choose either Start a chat or Call us.

Please ensure to check their support hours to know when agents are available so you can contact them at your convenience.

When everything is set, I got you this article that can guide you in running your payroll efficiently: How to run payroll in QuickBooks Standard Payroll.

I'm all ears if you need more help managing your payroll and employees. Just simply tag me in your reply and I'll get back to you as soon as I can. Keep safe!

View solution in original post

Ashleigh1 · ‎May 23, 2022

Hello Ihalsall,

Welcome to the Community page,

Can we ask what payroll you are using in your account is it Advanced or Standard? Also could you try clearing your cache and cookies to all time, close the browser down, reload it and see if that resolves it or if you still have an issue let us know.

ihalsall · ‎May 23, 2022

We use Standard. I have cleared the cookies and data turned the computer off and back on but when I login I still can’t use employees or run payroll early. I have attached a screenshot of the screen to show you.

JasroV · ‎May 23, 2022

I appreciate you for performing some steps to resolve this and for sharing an update with us, @ihalsall.

I'll share some insights on how to get around this issue. You'll want to get in touch with your company admin. There's a great chance they've changed your user access. Thus, you're unable to access the employees and payroll feature.

If you're the admin of the account, I recommend contacting our support team. One of our live agents can securely look into your account and check the reason for the error.

They can also provide you additional steps to fix this issue. Here's how to contact them in your QuickBooks Online (QBO) account.

Go to the Help (?) menu.
In QB Assistant, enter the topic you need help with. You can also enter questions.
Select Contact Us to connect with a live support agent.
Choose either Start a chat or Call us.

Please ensure to check their support hours to know when agents are available so you can contact them at your convenience.

When everything is set, I got you this article that can guide you in running your payroll efficiently: How to run payroll in QuickBooks Standard Payroll.

I'm all ears if you need more help managing your payroll and employees. Just simply tag me in your reply and I'll get back to you as soon as I can. Keep safe!

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