Payroll failed due to auto-enrollment but I am a sole director and the only employee. What have I done wrong?

Hi GeorgiaC

I have tried both and still have the same issue!

Thanks

Emily

I have tried a different combination and now it is working. Thank you!

Thanks for always keeping us updated, emily-haydenasso.

I'm glad that everything worked out when you tried a different combination. Please know that you can always reach out to us again if you have any other questions. 

Hi Emily,

what the combination you chose? I’m having this exact issue. 

Thanks

James

Hello James_1996 thanks for posting on this thread,  have you tried what GeorgiaC had said, under 'which one applies' did you select 'none of the above' or 'inactive workplace pension'? 

hi, i have one director and under the employee profile in the workplace pension, loan and other deductions it says not enrolled (non-eligible jobholder)  but i can't run the payroll as it keeps saying i need to set up a workplace pension.  how do i make this stop.  i can't find anything on the employee page re auto-enrolment and under payroll settings automatic re-enrolment is turned off. Payroll worked fine until this new upgrade and now i can't process payroll at all. 

I appreciate your detailed setup, Amanda. The setup you've provided is indeed correct regarding disable the workplace pension in the Payroll settings. However, to prevent prompt messages during payroll processing, we need to exclude the employee profile from the pension. Let me guide you through some additional steps to ensure a smooth payroll process

To exclude the director from the workplace pension, we need to navigate in the Workplace pension, loan & other Deductions section.

Here are the step by step to navigate the workplace pension:

1. Click on the Payroll tab.
2. Select Employees under the Payroll section.
3. Locate the director pension and click on it.
4. Scroll down to find the Workplace pension, loan & other deductions and select Edit.
5. Click the Pencil icon under Pension status.
6. Select the dropdown arrow of the Advanced tab.
7. Choose yes to exclude the employee pension and then hit the save button.
8.  

Additionally, to manage and set up pensions in QuickBooks Online, you can check this article as your guidelines: Set up and manage workplace pensions in QuickBooks Online Core Payroll.

Moreover, once you successfully run payroll by excluding the pensions and want to review it. You can check the article on viewing reports in QuickBooks Online to see various financial reports like profit and loss, balance sheets, and cash flow statements.

After following all the steps provided and wanting more assistance in Payroll pension in QuickBooks Online, feel free to reach out. We're always here to help!