Payroll inclusions - Deductions not showing on payroll

AAllan · ‎October 22, 2021

Hello,

I have set up a Payroll Inclusion for an employee to repay a cash advance. The information appears to have saved and the start date is set for today, however when I run payroll there is no deduction.

Thank you for your help.

Andie

GeorgiaC · ‎October 22, 2021

Hi Andie, thanks for your post - could you please try deleting any draft pay runs that you have saved and then re-run this as new? If the deduction does not show, please reply with the payroll verision that you're using, Standard or Advanced, so that we can investigate further. 🧐

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RoscoPC · ‎October 22, 2021

HI There,

it's a bit confusing but I think you have to say that you want to pay it from a bank account( It actually says "pay to bank account") and then choose the employee from the drop down of bank accounts.

There is only one and I think this should be the default. Not sure why they've added this.

If you do this then recalculate the employee if you've already got it in a pay run and it should include it. You can check by looking at the draft Pay Slips.

Hope this helps.

RoscoPC

AAllan · ‎October 22, 2021

thank you so much for the response. I have done as you've said 'add to bank account' and selected the employee. But it is still not showing any deductions on the draft payslip.

GeorgiaC · ‎October 22, 2021

Hi Andie, thanks for your post - could you please try deleting any draft pay runs that you have saved and then re-run this as new? If the deduction does not show, please reply with the payroll verision that you're using, Standard or Advanced, so that we can investigate further. 🧐

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Payroll inclusions - Deductions not showing on payroll