Hello Monty250, thanks for posting on the Community page, which payroll is it you are using in your QuickBooks account? IS it our standard payroll or our Advanced payroll? It might be worth ringing the support line on 0808 234 5337 as you will be able to set up a screenshare with the agent on the phone so it can all be looked into more for you. The line is open mon to fri 8am to 7pm and ius free from any UK landline or mobile.