Hello, info1209.
This unexpected behavior can be caused by some browser hiccups. Let's perform some basic troubleshooting to fix it. We'll start logging into your account through a private browser. It's the best spot to identify web issues. These are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works, let's clear the browser's cache. This helps remove its stored cache so QuickBooks will perform efficiently. If private browsing doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks.
However, If you get the same result while using a private or a different browser, I recommend contacting our Phone Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed.
In the meantime, you can check the following article for some links about the payroll tasks in QuickBooks Online:
Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one. Stay safe!
