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paula-mellor
Level 1

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

 
13 REPLIES 13
MaryJoyD
QuickBooks Team

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

Hello, @paula-mellor

 

You’ll just have to make sure that you’ve set the Full Payment Summary (FPS) after running the payroll so this will be submitted successfully to the HMRC.

 

Take note that you should lodge an FPS on or before the employee's payday.      

When using QuickBooks Online Advanced Payroll, after finalizing your pay run, you can either choose Lodge Pay Run now or Lodge Pay Run manually at a later date.

 

If you’d choose to Lodge Pay Run now, it will lodge your pay run to HMRC as soon as you click the finalise button. But if you choose Lodge Pay Run manually at a later date, it will not lodge your pay run to HMRC until you click the Lodge pay run button on the pay run screen.

 

Check this article for more information: Lodging FPS to HMRC in QuickBooks Online Advanced Payroll.

 

Let me know if there's anything that you need. I'm always here to assist. Have a great rest of the day!

paula-mellor
Level 1

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

Thanks for your reply. I have 5 staff in the Monthly Salary. The details for 4 staff are getting through to HMRC but 1 isnt. Its the same employee each month that isnt going through, yet my payrun says it has been lodged with HMRC

John C
QuickBooks Team

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

Hi paula-mellor

 

Is the employee on the same pay schedule as the other employees and are they appearing in the list of employees when you run the payrun?

paula-mellor
Level 1

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

Hi John

 

Yes they are appearing in the list with all the other employees. There's actually 6 in the Monthly run not 5 as I previously stated. 

 

When reconciling our PAYE Figures the HMRC Say we owe less than we do. The differences seem to be the same employee each month. This employee has actually checked her online tax account & she has no earnings for April & May.

Ashleigh1
QuickBooks Team

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

Hello Paula-Mellor, 

 

 

Can we ask are you making submissions and could you check if you have test submission turned on as well in the settings. 

 

paula-mellor
Level 1

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

Hi

 

Yes I am making submissions & the test submission is set to No.

I am getting pay run lodged with HMRC at the end of each pay run.

 

We changed from Quickbooks desktop to Quickbooks Online at the beginning of the new tax year. Not sure if there is a problem with payroll ID numbers. We transferred the payroll ID Numbers from our old system

 

Paula

Ashleigh1
QuickBooks Team

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

Hello Paula-Mellor, 

 

If you have transferred the ids everything should go through fine. Can you go to reports-RTI messages and get the correlation ID for the most recent submission and using that have HMRC check for the submission on their side. Let us know how you get on. 

paula-mellor
Level 1

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

Hi Ashleigh

 

Will try that.

 

Thank you

 

Paula

paula-mellor
Level 1

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

Hi Ashleigh

 

The HMRC do not recognise the one employees payroll ID number as 1. On the quick books desktop this employee was 001 & after transferring to Quick books online Advanced payroll at beginning of new tax year it is 1.

 

Can you suggest anything to correct this please ?

 

Paula

Becky29
QuickBooks Team

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

Hello Paula-Mellor 👋 I would get clarification from HMRC before amending things in QuickBooks, If the employee's payroll ID number should have been 001 and you have run payroll, you will need to roll the payroll back and correct the ID number ( Employee settings>tax &NI details) and re-run payroll as a correction to earlier submission, To delete/rollback the payroll please see link with the steps, Any questions please don't hesitate to ask as advised I would get clarification from HMRC. Thanks 

paula-mellor
Level 1

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

 
paula-mellor
Level 1

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

Hi Becky

 

If I do this , will the Advanced payroll accept 001 as a payroll ID number ? I have a feeling I put 001 in originally & it altered it to 1

 

Please advise

 

Paula

GeorgiaC
QuickBooks Team

Payroll Quickbooks Online Advanced. One employee is making Tax & NI Deductions each month but its not reporting it to HMRC ? Any Suggestions please ?

Hi Paula,

 

Thanks for getting back to us here, the system will allow you to enter the payroll ID number as 001, please let us know if you have any issues.😊