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Clare55
Level 1

Product Manager Answers Your Questions About Payroll Year End | Ask Me Anything

That should read 14 months

Jovychris_A
Moderator

Product Manager Answers Your Questions About Payroll Year End | Ask Me Anything

Thanks for joining the thread, @Clare55.

 

I want to ensure that the accumulated payslips for the following weeks are calculated accurately.

 

For your concern, I'd recommend reaching out to our support via phone or chat so that we can raise a ticket on your account to correct this. Our representatives can review your account and see if the total number of weeks is correct.

 

You can reach out through this link: Contact Payroll Support QBO Payroll UK.

 

Please join us here if you need more assistance with QuickBooks Online Payroll. I'll be right here to help. Keep safe.

David Stanley
Level 1

Product Manager Answers Your Questions About Payroll Year End | Ask Me Anything

Hi we run 4 weekly payroll schedule and so as such our last pay run for the year was 18th March but due to the date being so far from April 5th I overlooked that this would actually be our final submission in the year and as a result did not check the tick box to indicate this! The pay run has been finalised and submitted to HMRC so is there any way I can retrospectively update the RTI to HMRC to reflect this?

I have subsequently finalised and submitted our latest pay run to HMRC so it is also no longer the last submission.

RCV
QuickBooks Team
QuickBooks Team

Product Manager Answers Your Questions About Payroll Year End | Ask Me Anything

Let me chime in and provide some information about managing fortnightly payroll, David Stanley.

 

Once the pay run is finalised the pay run will be locked. If we need to make changes to a pay run, or one from a previous tax year, we can unlock it at any time by selecting the Pay Run Actions tab in the pay run. Then, select Unlock. Let's make sure your changes are correct before finalising the pay run again. Then send an FPS to HMRC as a correction to the previous submission. Here's an article you can refer to for details about finalising a pay run in QuickBooks Online Advanced Payroll.

 

If you need assistance with this one, please reach out to our Payroll Support Team. They have the tools and resources that can help you correct and unlock the entry. Here's how to reach out: 

  1. Go to Help at the top.
  2. Tap the Search tab. Then, choose Contact Us.
  3. Select Ask me a question, Ask the QuickBooks Community or Contact a human.
  4. Click Live chat/Call me back.
  5. Enter your question, then press Continue.
  6. Choose a way to connect with us like Chat with us with a support expert.

 

Here's a handy article that'll help you manage payroll-related tasks. Just choose a title that fits your concern: QuickBooks Online Advanced Payroll Hub.

 

Please don't hesitate to reach out to us again through this thread if you have other payroll questions. I'll be here for you. Take care and have a good one.

Amazingly
Level 1

Product Manager Answers Your Questions About Payroll Year End | Ask Me Anything

Hi there, I have a client who's 2021/2022 payroll needs to be amended, HMRC said this can be done on a new submission return, should this be done as FPS or EPS.  The Client has already submitted the year end FPS for Month 12 and Week 52 have.  How can I corrected this on Quickbooks standard payroll.

Rubielyn_J
QuickBooks Team

Product Manager Answers Your Questions About Payroll Year End | Ask Me Anything

Thanks for joining this thread, @Amazingly. Allow me to share some info and route you in the right direction.

 

Upon correcting a processed payroll, we need to review your account to ensure that the process is smooth and successful. Since we have limited resources here in the Community, it would be best to contact our payroll support directly. They have the tools that help you correct or do the necessary amendment. 

 

Here's how:

 

  1. Open QuickBooks.
  2. Proceed to Help, then choose QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose Start messaging or Get a callback from an expert.

 

In addition to that, let me share this article to help submit FPS to HMRC in QuickBooks Online Standard Payroll. This shows all payments made to employees, along with any deductions.

 

Please don't hesitate to reach out to us again through this thread if you have other payroll questions. I'll be here for you. Take care and have a good one.

Amazingly
Level 1

Product Manager Answers Your Questions About Payroll Year End | Ask Me Anything

Thank you I'll contact the Help Desk

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