Hello there, @pete20.
Thank you for posting here in the Community. I can share some information about your payroll concern.
We currently have an open ticket about journals not posting on all payruns for the Payroll Standard users. This issue is already being worked on by our engineers with the utmost urgency.
In the meantime, I suggest creating the payroll journals manually. In case you need some reference, I'm attaching the article about creating journal entries: Create a journal entry in QuickBooks Online.
Also, I want to ensure you’re up to date about the resolution status, and the process requires collecting personal data. Since the security of your account is our top priority, I suggest contacting our QBO Care Team.
One of them will help you further with signing up for the list of affected users to receive email updates.
Here's how to reach them:
- In your company, go to the Help menu in the upper right hand to open the Search window.
- From there, scroll down to click the Contact us link.
- When the What can we help you with window opens, enter the issue/topic in the field box and then hit the Let’s talk button.
- Select how you want to reach out to our support team: Start messaging or Get a callback.
- To expedite the process, provide this number: INV-43847.
In the meantime, you can check the following article for some links about the payroll tasks in QuickBooks Online: QuickBooks Online Standard Payroll Hub.
Your understanding and patience is greatly appreciated. Please know that I'm just a comment away if you need further assistance. Have a great day ahead.
