HI there,
Advanced payroll was working,. I could enter leave in a timesheet and it would appear in the pay with no problem. I've just tried top book holiday the same way as always and the system has created an equal and opposite negative pay for the employees ordinary pay. Effectively cancelling out the Holiday pay?
There is a work around to reject the timesheet and then enter the annual leave manually but I don't understand why this has suddenly started happening. I hope it didn't happen last week and I didn't notice as we were paying holidays for bank holidays.
Please help and get them to fix this!
Kindest regards
RoscoPC
Hi there, RoscoPC.
Thanks for posting here in the Community. I can help you get the support you need to verify the issue about the negative pay for your employees.
I'd suggest contacting our Payroll Support team. Our dedicated team can securely access your account and has the necessary tools to double-check what's causing this to happen.
Here's how to contact them:
Please let me know how the call goes, I want to make sure everything is taken care of for you @RoscoPC.
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