QBO Standard Payroll Online How do I get QBO to accept change of NIC from Cat A to Cat C as one employee reached State Pension Age on 6 May

Welcome to the Community forum, electrohm.

I'm happy to guide you in updating your employee's information from Cat A to Cat C into your QuickBooks Online (QBO) account.

Here's how:

1. In the left menu, click Employees and go to the Employees tab.
2. Locate the employee name and click on it.
3. Go to the Tax information section, then hit the pencil icon. 
4. Under the NI letter* section, click the drop-down arrow and choose C - Pensioners (Employees over State Pension Age).
5. Hit Save.

To know more about how to make changes to an employee's information, check this article: Edit employees in QuickBooks Online Standard Payroll (UK).

If you need anything else about this matter, leave a comment below. I’m always ready to help. Take care!

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Yes I already did that but qbo still excludes that employee from payroll And 

tells me to update employee record but nothing to update 

online chat with QBO today advised I upgrade from standard payroll! 
Qbo payroll is not up to the job if it cannot handle a life event

Thanks for the clarification, @electrohm.

You'll want to exclude the employee first from the payroll before you can make the changes. This way, you'll be able to update the employee's profile.

Once done, update your employees information again. You can refer to the steps provided by my colleague MirriamM above.

Additionally, do check our Employees and Payroll page for reference. There, you can read some of our great articles that can guide you in managing your payroll effectively.

Please let me know if there's anything else you need help with. I'm just a post away from you. Take care and stay safe.

I have found this not to be possible and this has been confirmed by Quickbooks.  It is apparently only possible at the start of the Tax year. In the meantime one of our employees is paying hundreds of pounds NI that they should not be paying.....      If they get enough complaints it might get fixed I was informed.....

That is what I found and nothing can be done until it is sorted by the Quickbooks Development Team.

Does not work. Confirmed by Quickbooks, requires an update by the Development Team.... 

WOW... this is now over a year later and this is still a problem... so I now have an employee paying hundreds of pounds per month that he does not owe and I have no way to resolve this.  And no idea how to manage it as a workaround... and no idea what to say to him.

Will this get refunded by HMRC automatically?

Will he lose the money?

How can I defend our company from accusations that we are using a non-compliant payroll?

Hello ibatey, there is no way to do this not unless you do it at the start of the tax year. We have passed this on as feedback.