If your employee qualifies, but the SMP is still not showing up on her paycheque, please contact our phone or chat team to check this further. They can start a screen-sharing session to see your setup.
Click on Help and choose Contact us.
Enter a short detail of the scenario and click Let's talk.
Choose from Chat or Get a callback. Office hours:M-F, 8 AM - 6 PM, BST.
If there's anything I can help about your employee's paycheque, feel free to go back to this thread.
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