Good day, Simon701. I will help you resolve the error message so you can add your employee seamlessly.
Before we proceed, please share a screenshot on the steps you took to set up your employee in QuickBooks. This information will help us align our understanding and provide an accurate solution.
Also, double-check your QuickBooks settings to ensure the current tax year is set to 2024. Sometimes, the system may not recognize the current year correctly.
Then, access your account using a private window. Outdated cached data can affect program performance, and this step will help us determine if the issue is browser-related.
Here are the keyboard shortcuts for accessing a private window:
- Safari: Command + Shift + N
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox or Microsoft Edge: Ctrl + Shift + N
If you can add your employee in the private window, clear your browser's cache to delete outdated data and optimize performance. Alternatively, you can use other supported browsers.
Additionally, I’ll share these helpful links that guide you in paying your employees in QuickBooks:
If you have any other questions about setting up employees or concerns in QuickBooks Online, feel free to comment below. I'm always here to help. Have a great day!
