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enquiries50
Level 1

CIS labour deduction at 20% has stopped working

Was able to use the CIS labour deduction at 20% option when i invoiced no problem, but it has all of a sudden stopped working for me - it now does say CIS RC20% but in brackets (0%). I was on the phone for an hour with a QB advisor last week and they couldn't figure out a solution - after checking set ups etc which were all fine. Please help!!!

1 REPLY 1
AntoniettaE
QuickBooks Team

CIS labour deduction at 20% has stopped working

I can see how overwhelming it must be to have the CIS labour deduction option stop working unexpectedly, @enquiries50. To ensure this matter gets the attention it deserves, I recommend contacting our support team again for further updates on your case. They will review the details thoroughly and work to resolve the issue as quickly as possible.

Here's how you can reach them:

 

  1. Click on the (?) Help icon in the top-right corner of your QuickBooks.
  2. Type "Contact support" in the Search bar
  3. Click the Contact Us button at the bottom.
  4. Choose your preferred method of connection: either Chat or Callback.

 

To ensure timely assistance, please take a moment to review our support hours before reaching out.

If you have any additional questions, please don't hesitate to reply. We're here to help.

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