I have set up a pension scheme to deduct 5.5% employee pensions contributions and 17.5% employer contributions from gross pay. On payroll its deducting employer contributions but not employee contributions. How do i resolve this?
Hi Kevin Jones 315 We'd be grateful if you can check that you have the employee pensionable selected within the pay category that you have allocated to the employee/s. Select Payroll settings > Payroll Categories > select the pay category that the employee/s has been allocated > ensure that employee pensionable is selected > save. Please note that you may have to recalculate the figures for the employees for the pension deduction to be populated. Select the employee from within the payrun > actions > recalculate.
In order to help you with your question, can we ask which payroll it is you are using in your QuickBooks account, is it our Standard payroll or is it our Advanced payroll?
Hi Kevin Jones 315 We'd be grateful if you can check that you have the employee pensionable selected within the pay category that you have allocated to the employee/s. Select Payroll settings > Payroll Categories > select the pay category that the employee/s has been allocated > ensure that employee pensionable is selected > save. Please note that you may have to recalculate the figures for the employees for the pension deduction to be populated. Select the employee from within the payrun > actions > recalculate.
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