I am unable to load/preview previously submitted VAT returns - just an empty page is loading up, not showing any figures. Any ideas?

Hello Yelena

This could be a visual error.If you are using QuickBooks Online if you can load up a private or incognito window in the browser and go this web address and select taxes on the left hand side.

If you still have an empty page if you can reply back with a screen shot of what you are seeing

Thanks

Emma

Hi Emma

I tried what you suggested but still the same problem. Please see the screenshot attached (sorry, I have 2 screens and don't know how to screenshot just one of them).

Thanks

Yelena

Hello Yelena,

Please could you clear cache & cookies on your browser? Please use the following article if you are unsure how to do this: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Make sure to select All time as the time range. Once cleared, refresh QuickBooks, log back in and try to access the return again.

Let us know how you get on.

Thanks,

Talia

Hi Talia

Just did what you suggested, but the issue is still there...

Thanks

Yelena

Hi Yelena,

Were your previous VAT returns submitted through QuickBooks Online or have you migrated those returns from another software?

Thanks

Previously my client used QB, and I believe they moved to QBO in the last 18 months or so.

Hi Georgia

Thank you for your reply. I don't have the access to client's desktop - does this mean that I can't have the VAT returns then?... I am not interested at this point in detailed transactions, but the actual returns  that were submitted...

I can load and see the returns for this financial year, but not for the previous.

Thank you

Yelena

Hello Yelena,

That is correct - any returns filed in Desktop will not show in QuickBooks Online. You would need access to your client's Desktop file to look over these.

Thanks,

Talia

Thank you Talia and everyone else, you've been very helpful! cheers, Yelena

You're welcome! Please let us know if you have any further questions.

Thanks,

Talia