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AdelePugs
Level 2

I havenā€™t been able to connect with my bank since last year. I get the recurring message ā€˜authenticationfailedINPUTā€™ can anyone help please?

 
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Best answer November 02, 2021

Accepted Solutions
Ashleigh1
QuickBooks Team

I havenā€™t been able to connect with my bank since last year. I get the recurring message ā€˜authenticationfailedINPUTā€™ can anyone help please?

right ok can you please try and do the connection on a pc or laptop on the web browser google chrome and let us know if you get the same error showing or if it connects up for you. Thanks 

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AdelePugs
Level 2

I havenā€™t been able to connect with my bank since last year. I get the recurring message ā€˜authenticationfailedINPUTā€™ can anyone help please?

Connecting via desktop has worked! it has applied it to my mobile app as well!!

 

Thank you šŸ™ 



View solution in original post

10 REPLIES 10
Maybelle_S
QuickBooks Team

I havenā€™t been able to connect with my bank since last year. I get the recurring message ā€˜authenticationfailedINPUTā€™ can anyone help please?

Which bank are you trying to connect to? @AdelePugs.

 

The Authentication failed input error occurs if you do not have the appropriate account privileges with your financial institution to share your information. You can check this article for more details: Understanding if you can connect your bank feeds to Open Banking. On the same link, you'll find write-ups about the Open Banking regulations.

 

To fix this, make sure to set up the appropriate Open Banking privileges on your bank account, or contact your Financial Institution's Service Help Desk for assistance.

 

In the meantime, you have the option to temporarily import your banking transactions using a CSV file. Here's an article for the detailed steps and instructions: Manually import transactions into QuickBooks Self-Employed.

 

Please be reminded that these transactions will be part of the automatic download once your account is connected to QuickBooks. If you see duplicate statements, you can exclude them from the Transactions page.

 

Here's how:

 

1. Click Transactions in the left panel.

2. Find the transaction you want to exclude and select it to expand the view.

3. Select the Exclude this transaction checkbox.

4. Hit Save.

 

To help you manage and categorise your bank transactions, see these articles for your references:

 

ā€¢ Create rules to speed up reviews in QuickBooks Self-Employed

ā€¢ Categorise and edit transactions in QuickBooks Self-Employed

 

I want to make sure everything is taken care of for you, so please let me know if you have any other banking issues or QuickBooks-related concerns. I'll be here to assist. Have a great rest of the day!

AdelePugs
Level 2

I havenā€™t been able to connect with my bank since last year. I get the recurring message ā€˜authenticationfailedINPUTā€™ can anyone help please?

NatWest 

AdelePugs
Level 2

I havenā€™t been able to connect with my bank since last year. I get the recurring message ā€˜authenticationfailedINPUTā€™ can anyone help please?

It started happening when I got a new phone. Everything from the bank connects fine. When my bank tries to return to QuickBooks AFTER it has connected is when I get the error

AdelePugs
Level 2

I havenā€™t been able to connect with my bank since last year. I get the recurring message ā€˜authenticationfailedINPUTā€™ can anyone help please?

Iā€™d also like to add that I have contacted NatWest to resolve this issue prior to my latest plea for help, and Quickbooks as well, but both have laid the blame on each other.

 

that doesnā€™t help me though does it šŸ˜‘

Marie SSF2010
Level 2

I havenā€™t been able to connect with my bank since last year. I get the recurring message ā€˜authenticationfailedINPUTā€™ can anyone help please?

we lost connection with Quickbooks and Natwest last March due to Natwest pulling out (although we are in the Channel Islands) so it was International account, perhaps they have decided to no longer connect with branches in the UK now, we have to do it manually

Ashleigh1
QuickBooks Team

I havenā€™t been able to connect with my bank since last year. I get the recurring message ā€˜authenticationfailedINPUTā€™ can anyone help please?

Hello AdelePug, thanks for reaching out to us here, is it a re-connection your trying to do or a new connection? Are you trying to connect it on the Quickbooks app version or the web browser version and are you trying to do it on your phone or laptop? 

AdelePugs
Level 2

I havenā€™t been able to connect with my bank since last year. I get the recurring message ā€˜authenticationfailedINPUTā€™ can anyone help please?

Itā€™s the QuickBooks app on my phone.

 

I was previously connected with my bank, then I got a new phone and was never able to reconnect after that.

 

Ashleigh1
QuickBooks Team

I havenā€™t been able to connect with my bank since last year. I get the recurring message ā€˜authenticationfailedINPUTā€™ can anyone help please?

right ok can you please try and do the connection on a pc or laptop on the web browser google chrome and let us know if you get the same error showing or if it connects up for you. Thanks 

AdelePugs
Level 2

I havenā€™t been able to connect with my bank since last year. I get the recurring message ā€˜authenticationfailedINPUTā€™ can anyone help please?

Connecting via desktop has worked! it has applied it to my mobile app as well!!

 

Thank you šŸ™ 



Ashleigh1
QuickBooks Team

I havenā€™t been able to connect with my bank since last year. I get the recurring message ā€˜authenticationfailedINPUTā€™ can anyone help please?

That is great to hear AdelePugs, your more thank welcome have a good day. Just to let you know some things like connecting the bank need to be done on a web browser then the app just so you know for future reference. 

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