I send out May payroll by PAYE tools and Jun Payroll by Quickbooks. HMRC double-counted the May Payroll. How can I fix it?

lok-chan-time-ms · ‎August 01, 2022

Jovychris_A · ‎August 01, 2022

Thanks for getting back, @lok-chan-time-ms.

Yes, you're correct. Since the prior payroll from May to June needs to be modified in their records, to add the pension contribution, and including the FPS adjustment. It's best to contact HMRC Support. From there, they can pull up your account and make corrections.

Also, if you want to gain more insights about when you can submit through our program, check out the Submit EPS to HMRC in QuickBooks Online Standard Payroll article.

Feel free to comment if you have any other issues or concerns about payroll. I'm always here to lend a hand. Stay safe and well!

View solution in original post

Jovychris_A · ‎August 01, 2022

Hi @lok-chan-time-ms.

In your case, I suggest contacting HMRC Support since the May payroll was created through Payee Tools. They have the resources to remove the double counted May payroll.

I'm also adding this article for future reference: Import Employees from HMRC Basic Tools in QuickBooks Online Payroll (UK).

I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'll be here to help. Have a good one!

lok-chan-time-ms · ‎August 01, 2022

Thank you for your reply. May I know if it's possible to add back the pension contribution amount to pervious payroll? (we are new employer and missed pension amount on pervious payroll submission ~ May-Jun 2022) Should I also need to contact HMRC to adjust the FPS?

Jovychris_A · ‎August 01, 2022

Thanks for getting back, @lok-chan-time-ms.

Yes, you're correct. Since the prior payroll from May to June needs to be modified in their records, to add the pension contribution, and including the FPS adjustment. It's best to contact HMRC Support. From there, they can pull up your account and make corrections.

Also, if you want to gain more insights about when you can submit through our program, check out the Submit EPS to HMRC in QuickBooks Online Standard Payroll article.

Feel free to comment if you have any other issues or concerns about payroll. I'm always here to lend a hand. Stay safe and well!

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I send out May payroll by PAYE tools and Jun Payroll by Quickbooks. HMRC double-counted the May Payroll. How can I fix it?