I want to edit an employees workplace pension in standard payroll, but I seem to be prevented by QB?

Hello info898, What is it that you are trying to edit and what is happening, do you get an error message?

Emma,

I am trying to edit the workplace pension area for an employee so I can submit their pension payments.

The area in QB says "worker category: Not assessed" and will not let me change this.

Any help would be appreciated?

Graham

Thanks for the prompt reply and for sharing additional information, @GrahamM26.

To get around this issue, we'll need to delete the payroll run of your employee before we can edit their worker’s category. That being said, I encourage reaching out to our Support Team. They have the tools to look into your account and delete your previous pay runs.

Here’s how to reach out to them in your QuickBooks Online (QBO):

1. Go to the (?) Help menu.
2. Select Contact Us.
3. Type a brief discussion of your concern and click Let’s talk.
4. Then select Start a chat.

You can also check this article for reference: QuickBooks Online Support.

Once everything is settled, we can now change the pension category and submit your employee’s pension payments:

1. Go to the Payroll menu and select Employees.
2. Look for the employee's name from the result then click it.
3. Go to the Workplace pension section and tap on the pencil icon at the upper right corner.
4. Select the appropriate category from the drop-down.
5. Click the Save button to record the changes.

Then for submitting your employee’s pension, check out this article for reference: Submit pension reports in QuickBooks Online Standard Payroll.

Tag me in your reply if you have other follow-up questions. I’ll be around ready to help you out. Take care and stay safe.

Thank you.

I will contact then in the morning

I started with the payroll on wk1 6th April 2021. I noticed that the pensions are not calculated correctly.

I reverted back to the old software to confirm this. I have obviously entered something incorrectly but I cannot Quickbooks won't let me  change information. What do I do next?  

Diane

I had this issue too.  Spoke to support and they told me I could either delete 2 years of payroll runs or exit the relevant staff as leavers and then "hire" them again which of course means you loose all the consolidated history, payslips etc. for an employee.  This is a major flaw in the software.