Incorrect PAYE deductions

hayley-kennerley · ‎July 17, 2025

Hi did you ever get a solution to this? We started using payroll at the end of the tax year so I wanted to run a £9,100 salary for the full 24/25 tax year but it’s deducting a huge amount of tax and ni and large er nic ive been on chat and screen share with QB today for 3 hrs, they have no fix for it. I had already submitted it, hoping HMRC would amend it accordingly but they sent me back to QB to file an amendment but we can’t amend it, I’ve tried changing every sheeting and nothing works. I can’t even submit a zero payroll for that month and process it on a different payroll package. Someone please help me!!!!

NicoleAscencionS · ‎July 17, 2025

I understand the importance of having smooth payroll operations, and I appreciate you reaching out and putting in time to find a resolution for your payroll deductions, Hayley.

I recommend contacting our Payroll Live Support team again. They have the resources to review your account and help you in making the necessary amendments to your PAYE. Here's how to reach them:

In the upper right corner, select the Help icon.
Go to the Search tab and enter your concerns.
Click Contact Us.
Choose a way to connect with us: Get a Callback or Chat with us.

Please refer to our support hours to get prompt assistance.

You can always revisit this thread if you have any other payroll-related concerns in QuickBooks.

Topics

Training

Community

Resources

Incorrect PAYE deductions

Incorrect PAYE deductions

Need to get in touch?