Payroll - childcare vouchers and daily rates

Hey Sarah71,

Thanks for your post, welcome to the UK community for QuickBooks Online.

When you click on Employees - What Payroll Option did you choose? Was it our Online Payroll, our Advanced payroll, or Paysuite? - If you're unsure, drop a screenshot of your Payroll's home-screen after clicking on employees, and I'll be able to assist you.

Hi

It was the online payroll.  I had no idea there were any limitations to it and no one advised me of the correct option before I chose it.  If they had, I would have picked the advanced option.  I tried to change it but qb tells me I'm already using another option.  I need to change it today as I need to submit my payroll today. What is the quickest way to do this please?  Will I have to re-enter all the employees or will they be transferred?

Thanks for your help.

Sarah

Hello Sarah,

When setting up QuickBooks Payroll, you are given an option for a weekly or monthly pay schedule. You can only have one pay schedule, and so if you have already selected monthly, you cannot also have a weekly payroll. Childcare vouchers are also not supported - you can create your own deductions however these are after tax. There is no way to switch payroll software within a day as this needs to be raised up to our engineers and can take 2-3 working days. If you do still want to go ahead with this, please contact our support line via 0808 234 5337.

Thanks,

Talia

Hi

Thanks for your reply.  When I signed up to qb I asked the sales team about the payroll and they said it had all the same functions as Sage, the one I currently use.  At no point did anyone inform me I should select the advanced option, which is clearly the one I need.  I didn't notice any choice of module when I turned on payroll and as I wasn't expecting it I guess I wasn't looking too hard for it! 

I need weekly, monthly and daily pay options as well as childcare vouchers and court order deduction options, in my opinion these are basic payroll requirements! 

I will contact your support line, but perhaps this is something that needs to be flagged up to your sales team when they are bringing people over from Sage. 

Thanks for your help.

Best wishes,

Sarah

Hello Sarah,

We apologise you weren't advised correctly when speaking to our Sales team. Hopefully you can get this sorted quickly with our support line.

Thanks,

Talia

I had this exact same issue as I need childcare vouchers and migrated to advanced but have not used it since. So does the advanced cater for childcare voucher pre-tax deductions or not?