cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
Cooke and Charman
Level 1

Payroll

We run a payroll through QB's which had one employee, they have now left and we may eventually recruit a replacement but at the moment there is no-one to pay.  I have created a, empty payrun and attempted to submit to HMRC but I'm getting the following error message;

 

An error occurred submitting Pay Run

business: 3001 - The submission of this document has failed due to departmental specific business logic in the Body tag. | Department
For more detail click here
  • business: 3001 - The submission of this document has failed due to departmental specific business logic in the Body tag. | Department

Any advice how to proceed would be appreciated.  Thank you.

1 REPLY 1
Ashleigh1
QuickBooks Team

Payroll

Hello Cookie and Charman, Welcome to the Quickbooks Community page, you will only need to submit an EPS for the month that has a nill period not an FPS. When you go to reports and EPS, you then submit the EPS for that month and then it will have a tick for a nil payment period you just need to submit that. 

Need to get in touch?

Contact us