QB say I cannot change the NI code from A to C in the middle of the tax year. HMRC say they may not refund overpaid NI. Has anyone got around this problem?

Hi penny34, thanks for posting on the Community

It isn't possible to change the NI letter in QuickBooks Online Standard Payroll part way through the tax year. This is a limitation of the software and the proposed workarounds would be to upgrade to QuickBooks Online Advanced Payroll, or to use HMRC's basic PAYE tools to run & submit payroll for the remainder of the year. 

You can also continue to use the original NI letter until the end of the year and then change it, however, any liabilities due to the limitation would need to be reclaimed by HMRC directly (though we appreciate they are unable to guarantee this). 

Thanks for your reply.   What is the cost of QB Online advanced payroll?  If I upgrade to this can I downgrade again later?

Thanks for getting back to the thread, @penny34.

I'd be happy to answer your queries about QuickBooks Online Payroll subscription.

You can view the cost of the QBO Payroll Advanced subscription on our UK Pricing page. First, select a subscription plan and after that, you'll be routed to our Payroll subscription page.

Please know that the option to downgrade your payroll subscription is unavailable in QuickBooks. However, you can cancel it and subscribe to a lower-tier plan. 

Here's how:

1. Sign in to QuickBooks Online as a primary admin.
2. Go to Settings ⚙ and select Subscriptions and billing.
3. Click Cancel subscription or Cancel online.
4. Follow the on-screen steps.

Have a burning question about your subscription? Check out the FAQ section in our manage billing and subscription article.

If you have any further questions or need assistance with this process, please don't hesitate to reach out. We're here to help!

Thanks for your help.