Hi, mmehmet.
Upon checking my resources, I haven’t found any reported cases similar to your issue. Let’s try to check if this has something to do with your browser. Try doing the process again through a private window. Here’s how:
- For Chrome, press Ctrl + Shift + N.
- For Internet Explorer or Firefox, press Ctrl + Shift + P.
- For Safari, hold down Command + Shift + N.
If it works fine, you can clear your browser’s cache or use a different one. There are times that the overloaded files stored in your browser can cause unusual behaviors like this.
If the same issue continues, it would be best to contact our support team. They have extra tools to help you investigate and fix the issue.
Here’s how to reach them:
- Click Help at the top.
- Select Contact us.
- Provide a brief explanation about your concern.
- Click Let’s talk.
- Select Get a callback.
Visit us again if you have other questions about QuickBooks.
