Unable to connect to Advanced payroll

Thanks for dropping by here in the Community, @David300. I'll help you proceed to connect your Advanced Payroll.

When a user has issues with QBO that appear to be browser-related, we recommend clearing their cache. This can be caused by storing too much previous data in your browser. In a few simple steps, we can eliminate them.

To rule out the potential of a webpage issue, try accessing your account through an incognito window. To open an incognito window in any supported browser, use the following shortcut keys:

• Chrome: Ctrl+Shift+N
• Firefox:Ctrl+Shift+P
• Safari:Command+Shift+N
  
  

Once logged in, try to connect your bank again. If it works, clear your browser’s cache. This way, you can access QuickBooks with a clean slate.

If the issue persist, I'd suggest contacting our support team. This way, a representative can review and check your account to find out what's causing this problem.

In case you have any additional QuickBooks-related concern. Let me know by hitting the Reply button below. I’ll make sure to be around to lend some help. Keep safe and enjoy your weekend!

Many thanks for your reply, KurtKyle_M. It seems to have been an issue that has affected many payroll users and has now been resolved.

This is still not resolved. Is there something that was done to get payroll to work? 

Hi MGonzalez7, thanks for joining this thread - what specific issue are you having when accessing the payroll, and have you previously been able to run the payroll successfully?

 No I have not been able to run payroll since I started using the software in Jan 2022. I use a third party to run payroll as I am unable to connect. I cleared cache and cookies and it still does not work. When clicking on payroll (I have payroll advanced) the page does not load and all I see is an icon in the middle that looks like a file with a sad face. It mentions "accounts.inuit cannot connect. "

Hi there, MGonzalez7.

I know how important payroll is to a business and I want to make sure you're able to run it so you can pay your employees. 

To get this payroll concern sorted out, I suggest contacting our Customer Care Team. They have the necessary tools that can help further investigate the root cause of this behavior. 

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types

I’ve attached some resources to help you manage your payroll and reports in QuickBooks:

• View reports in QuickBooks Online Advanced Payroll
• QuickBooks Online Advanced Payroll hub

Stay in touch if you have any other questions about payroll or anything concerning QuickBooks. I'd be pleased to help.

Hi all,

I am now having this problem. Has anyone managed to resolve this? I never used to have any problems. 

Also can I ask what browser you are using? Thank you :)

Hello Sarah4441, thanks for posting on this thread, what browsers have you tried?  Have you tried fully clearing your cache and cookies to all time, close the browser down fully and try again?