When using QuickBooks on my ipad (the full version not the app) I cannot open payroll, I just have a blank screen. Does anyone know how to fix this?

Hi WindsorGardens, thanks for your post - are you using the Safari web app to open QuickBooks?

I’m accessing the internet with Safari and then going to the QuickBooks website. Is that what you mean? I do seem to remember having the same problem on my desktop when i first got payroll, but can’t remember how we sorted it out.  We had to clear something or the other (I’m afraid I’m not that technical!)

I’ve also tried using the chrome app and that doesn’t work either….

Thanks WindsorGardens, the payroll does need to be ran on a desktop browser (using a computer/laptop device) unfortunately, as the browser apps are not supported for this. Apologies for any confusion. :)

That’s crazy! Is there anything in development? I know North America have a payroll app - why is there nothing for the uk??

Hello WindsorGardens,  The UK app is primarily an on-the-go version for invoicing and receipt capture for expenses. We can only say we do not have a separate app in the UK currently for payroll, we can pass on your comments but there's nothing currently in development.

Hi,

I am having the same issue. Last month, on my iPad, I could use safari to open Quickbooks, select payroll and it worked. This month it doesn’t work, just a blank screen. The lack of functionality has nothing to do with an app, it’s not working through SAFARI. How can it work last month but not now? 

Hello there, @Tabby1. Let's perform some troubleshooting steps so you can open QuickBooks Online (QBO) and access payroll using a Safari browser on your iPad. 

Based on your description, it seems that you have a corrupted or damaged webpage data due to the browser's collection of files over time from frequent page visits. 

To log in to QBO and make your payroll work using a Safari browser on your iPad, I encourage you to clear your cache or history and cookies. This will refresh the system and remove older data that causes viewing and performance issues. Here's how:

1. Go to Settings.
2. Select Safari.
3. Tap Clear History and Website Data.

You can also refer to this article to learn more about deleting cache and Intuit-specific cookies to quickly fix issues when using QBO: Clear cache and cookies to fix issues when using QuickBooks Online.

However, in case the display error persists, I'd recommend using other supported browsers.

Also, you may want to check out one of our Help pages as your reference in managing your payroll account and employee transactions using QBO Payroll: QuickBooks Payroll Support. It includes QuickBooks help articles, Community discussions with other users, and video tutorials, to name a few.

You can keep me posted on how it goes in the comments below. If you have other payroll concerns or questions about managing your QBO account, I'm always ready tp help. Take care, and have a great day, @Tabby1.

Thanks for your answer @Rea_M .  I seem to remember doing that fix when I had the same problem on my desktop.  Sadly though, I've tried doing that for Safari and Chrome on my ipad and it still doesn't work on either of them.

I don't get any error message though, just a blank panel (I've attached a screen shot)

Unlike @Tabby1 it has never worked on my ipad, I don't know if @Tabby1 is also in the UK.  Does it make a difference that I am?

Thanks again

Thanks for clearing that up @JenoP  I will recommend the update - it seems unfair that the UK doesn’t have the same functionality, our needs are no different. 

As it turns out - feedback doesn’t work on my ipad either!! :face_with_tears_of_joy:🤦‍:female_sign:

I hear your sentiments, @WindsorGardens.

We're always looking for ways to make your experience with QuickBooks more convenient and enjoyable. I'll put my best hoof forward on this and help get the most from QuickBooks Online mobile app. 

Since feedback is not performing well on your iPad, I'd recommend sending your suggestion using a browser. You can follow the steps provided by JenoP above. 

The company listens to its customer base, which is why many of the program's current features were suggestions from QuickBooks' users. The company also wants to hear from you, so check out its website to vote on future ideas. To access the page, visit this link: Customer Feedback for QuickBooks.

Furthermore, check out these articles below to learn which QuickBooks Online mobile app features are supported on mobile devices: 

• Compare mobile app features.
• UK App support

Don't hesitate to give me a buzz if you need help further with QuickBooks. I can lend you a hand anytime. Be safe.

I agree in having problems with quickbooks on ipad since last update not just payroll quick books just won't open 

Hello Tammy Rose, thanks for posting on this thread on the iPad is it just the web version of QB you can't open or is it the app version you can't open? 

Using ANY browser with Quickbooks Online I am unable to do ANYTHING on my iPad. At first it was just Payroll that loaded a blank page. Since we had not used that function before (we wanted to set it up today as just made our first hire) we read previous user inquiries and figured it was an iPad/payroll issue. But now ALL menu links are completely unresponsive—not just Payroll. I have not had this issue before. My husband and I run our businesses entirely on iPad and chose Quickbooks for this reason. This is ludicrous.

I figured it out .

In safari you need to allow all cookies. 

And allow  cross tracking 

This has fixed my issue 

I've attached picture 

I can see how hard you tried here, @LewR. Things are tough right now, but I'm here to provide steps to ensure you'll be able to use QuickBooks Online (QBO) on iPad seamlessly. 

Thanks for providing details about your issue. To resolve this, I recommend clearing your app's data to eliminate the damaged cache and have a clean slate. Here's how:

1. Go to your device's settings and select Settings.
2. Next, click on General and choose iPhone Storage.
3. Then, select the QBO app.
4. From there, click Offload App to free up the storage without deleting the documents and data for the app.  

On the other hand, you may consider performing the steps shared by @Tammy Rose in allowing all cookies and cross-tracking.

I've also attached here this awesome resource that you can access at any time for guidance in using QBO on iPad: QuickBooks Online (QBO) iPad: Frequently Ask Question.

Please let me know how the steps go. I'd appreciate any updates about this. If you have a follow up questions about managing your QBO account, feel free to leave a reply below. I'm always around to back you up. Have a great week ahead. Take care.