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audrey@nbdesign.
Level 1

Why are new projects (set up today) not appearing on QB Time?

 
7 REPLIES 7
Ashleigh1
QuickBooks Team

Why are new projects (set up today) not appearing on QB Time?

Hello Audrey@nbdesign. thanks for posting on the Community page, It will be because you have not imported them into QBT. You have to import the projects. 

 

Projects will only import to QuickBooks Time Elite. If you're using QuickBooks Time Premium, projects will show as customers or sub-customers and must be added to projects manually. Choose an existing customer or sub-customer for QuickBooks integrated accounts to use as a project. To add a new project that is not listed, add that project (as a customer) in QuickBooks Online (QBO) first, then import. Check out this article to learn more about the capabilities of QuickBooks Time projects: Set up and use projects in QuickBooks Online

Why dont the project status in QBO sync to QB Time?

NB32
Level 1

Why are new projects (set up today) not appearing on QB Time?

Hi, I have been using project in Quickbooks online and on Time for the past year. Today new projects are not showing in Time.

Google shows a lot of people have had the same issue previously .

GeorgiaC
QuickBooks Team

Why are new projects (set up today) not appearing on QB Time?

Thanks for joining this thread, NB32

 

We don't currently have any reported issues with using newly created projects in QuickBooks Time.

 

To troubleshoot any browser issue that may be causing this, please try logging into QBT though a different web browser or incognito window. If you're able to use the project as usual there, consider clearing the cache and Intuit-specific cookies on your regular browser.

jeffnealdesign
Level 2

Why are new projects (set up today) not appearing on QB Time?

Hi there, 

 

Same issue. New project won't import to QB time. I've reset, restarted, cleared cache, tried a different browse and done a manual imported from QB time about 10 times and it still won't import a new project. This is an sync issue between QB Online and QB time. 

jeffnealdesign
Level 2

Why are new projects (set up today) not appearing on QB Time?

It finally imported after about 30 minutes of trials and errors. I had to cancel then restart the project. That seemed to do something to trigger QB to sync. 

jeffnealdesign
Level 2

Why are new projects (set up today) not appearing on QB Time?

Hey there, saw this thread. Had the same issue and no luck with clearing the cache/browser resolving the issue.

 

After about 30 mintues of trials, I finally tried changing the project status to cancelled, then saved, and changed back to "in progress". That seemed to tigger QB Online to export to QB time. 

AnneMariee
QuickBooks Team

Why are new projects (set up today) not appearing on QB Time?

Hi there, 


I'm glad to hear you were able to resolve the issue by changing the project status. If you need further assistance or have any other questions about syncing QuickBooks Online to QuickBooks Time, please never hesitate to return to the Community. We are always here to help you out.

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