Why does QB not let me change an employee NI category? An employee turned 66 last pay run so now I have selected C as their new NI cat and hit Save but it is not saved.

mgclark9 · ‎December 02, 2020

After selecting C as their new NI cat (it was A previously) and clicking Save, everything seems ok, but when coming back into QB payroll and checking their NI cat again, it has not been changed and is still showing A.

mgclark9 · ‎December 06, 2020

Hi Ashleigh1,

Many thanks for your reply. When I click on Payroll, there are no other tabs showing on the left, but there are 5 (I guess I would call them tabs) across the middle of the screen, labelled Employees, Pay Runs, Approved Leave, Reports, and Payroll Settings.

I tried clearing cache and cookies and then logging off and then on again as you suggested, and then tried again to change the NI cat, but it did the same thing as previously.

However, I noticed that in the "Previous Employer (P45)" section of the screen immediately above the "Save" button, that the right-hand box under "Last entries on P11 Deductions Working Sheet" was outlined in red. The employee had no P45 when they started on our payroll 6 years ago, so that seemed odd. I clicked on the Clear button for the Previous Employer (P45) section, and then tried saving the changed NI cat again, and it worked, their NI Cat change was accepted and saved properly!

Puzzling, but looks like we're set to go now!

Thanks again and regards,

Mike

View solution in original post

Ashleigh1 · ‎December 02, 2020

Hello Mgclark9,

Welcome to the Community page,

Which payroll is it you are using in your Quickbooks account?

Is it standard or advanced?

The way to tell is if you click on payroll and you have two other tabs showing saying payroll and the other employees then that is standard payroll if you have no tabs showing it is advanced payroll.

You could also try clearing your cache and cookies, closing the broswer down, reload it, log back into QB and try changing the infomation and saving it again and see if that works and it keeps it saved for you.

mgclark9 · ‎December 06, 2020

Hi Ashleigh1,

Many thanks for your reply. When I click on Payroll, there are no other tabs showing on the left, but there are 5 (I guess I would call them tabs) across the middle of the screen, labelled Employees, Pay Runs, Approved Leave, Reports, and Payroll Settings.

I tried clearing cache and cookies and then logging off and then on again as you suggested, and then tried again to change the NI cat, but it did the same thing as previously.

However, I noticed that in the "Previous Employer (P45)" section of the screen immediately above the "Save" button, that the right-hand box under "Last entries on P11 Deductions Working Sheet" was outlined in red. The employee had no P45 when they started on our payroll 6 years ago, so that seemed odd. I clicked on the Clear button for the Previous Employer (P45) section, and then tried saving the changed NI cat again, and it worked, their NI Cat change was accepted and saved properly!

Puzzling, but looks like we're set to go now!

Thanks again and regards,

Mike

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Why does QB not let me change an employee NI category? An employee turned 66 last pay run so now I have selected C as their new NI cat and hit Save but it is not saved.