Workplace pension contributions for salaries below £850

Hello HistP2605, thanks for posting on the Community page, Is the thresholds on in the pension settings if it is then it needs to be removed as the thresholds will stop the pension from being removed. This article has more information and has a chart with the different earning levels. Also, You will need to check with the pension provider if the thresholds needs to be on or not. 

Hello Ashleigh1, thank you for your reply. The setting "Use threshold" is set at "No" and always was. 

So far the issue is not the pension provider (Pension Bee), but QB online.

Would you have any further suggestions?

Thank you again

Hello HistP2605, is the pension set up as relief at source or net pay arrangement?

Hi Ashleigh1, here a screenshot of my pension settings. What may I have selected wrong?

Thank you

Hi HistP2605, thanks for the screenshot, have you confirmed with the pension provider that it should be that if you were on net pay arrangement the pension is removed first then tax and NI and is for employees or directors/ i would sugest you ring the supportline on 0808 234 5337 so that you can set up a screenshare with the agent on the phone so they can look into it in more detail for you as you and get it resolved quicker,  if you save this and then delete the payrun to see what the payrun does for the calculations but if you do this on the phone they can then tell you straight away what needs to be done next. the line is open mon to fri 8am to 7pm and is free from any UK landline or mobile. 

Okay I will check with the pension provider and call the QB helpline. I will post the result here.

Thank you!