I have a problem with regards to an ex-member of staff who, with us having migrated to the new online payroll module, has come across into the new financial year.
It is now no longer possible to remove him from our payroll so each month we have to disable his record. Our accountants are also unable to help remove him.
How can we do this?
Hi Alex Mc, thanks for your post!
Just to confirm, did you migrate to the QuickBooks Advanced payroll?
Was the employee marked as a leaver and was a P45 produced on the previous payroll?
We have Quickbooks Standard Payroll.
I can't say for certain to be honest. Having waited patiently for our accountants to try and resolve time has made me forget just what we did.
What I can say is that there is no longer the option to remove them from the list of active employees.
Thanks for coming back and sharing more details. Let's fix this right away, @Alex Mc.
If that's the case, I suggest using a private browser (or incognito) to isolate this issue. When the browser is loaded with frequently accessed pages, this sometimes causes QuickBooks Online (QBO) to miss some features like the functionality to remove a member.
Once signed in to QBO, you can follow these steps to remove an ex-member from payroll:
If it works, return to your default browser and clear its cache and cookies. This will refresh the browser cache files and load new data from online applications like QBO. Alternatively, you can run QBO on another supported browser and remove the payroll member from there.
If the issue persists, you can contact our payroll support team by using your QBO account. This way, we can see what's causing this hurdle and resolve this in a timely manner.
Let me know if you have additional concerns aside from removing employees or any QuickBooks concerns. I'll get back to help you anytime. Stay safe and well!
Hi @Jovychris_A ,
Thank you for your prompt response.
I've done as suggested but where you've used the action 'Terminate Employee' I don't see this.
Under Actions green tab it only offers 'Additional Pay. Deductions, Employee's Leave and Mark as Leaver'.
I have chosen the latter which asks me to add the leavers date which I have duly done but then it informs me that
' Sorry - we don’t support leavers from previous pay periods yet. Contact us and we’ll help you update this info.'.
Shall I proceed on that basis to open up a query with the Payroll Support Team?
Ridiculously the leavers date was 30th September 2019 so this has been hanging around to be resolved for quite a while.
Thanks for getting back to us, @Alex Mc.
I have some information about the option to terminate an employee. The "Mark as Leaver" option is only available if editing an employee's current payroll period. For the past period, you'll need to redo the payroll or contact our Payroll Support for other recommended steps.
More details are found in this article: Employee P45 in QuickBooks Online Standard Payroll.
To reach out:
Additionally, here's a link that covers all the tasks you can do when using QuickBooks Online Standard Payroll.
Drop your reply anytime below if you still have follow-up questions or concerns about payroll. I'm more than happy to help. Take care and stay safe.