In order to help you with your Question can we ask what payroll it is you are using in Quickbooks?
Is it advanced or standard?
The way to tell is when you click on the payroll tab and if you get two other tabs showing saying payroll and the other employees that is standard if you dont get any other tabs and it loads the payroll page for you it will be advanced payroll.
However, if the information for SSP is already entered in the paycheck, I'd suggest contacting our Customer Support Team. They have tools that can check your account securely and provide other troubleshooting steps to get this resolved.
Here's how to reach them:
Click the Help menu and select Contact Us.
Provide a short description or tell us specifically how we can help you, then click Let's talk.
Click Get a callback.
You also have the option to click Message an agent if you want a chat agent instead.
Please browse through these articles below about handling employees, running direct deposit payroll, and other related topics.