Thank you for reaching out to us here on the Community page, @stobonet.
I've checked from our records and haven't found any ongoing investigation about the problem you're having. To help check and review the cause of this unexpected problem further, I recommend reaching out to our Support Team. They have extra tools that help you investigate this more securely. To contact support:
- Log in to your QuickBooks Online account.
- Click on Contact us from the Help menu.
- Enter a short description of your concern under the What can we help you with? section.
- Tap on Let's talk.
- Choose a way to connect with support.
In case you need help with importing mandates for GoCardless, read this article.
Post again if you have any other questions. I'm a few clicks away to help. Have a good day!