Hello there, @Maureena54.
Let's perform some troubleshooting steps to fix your printing issue and get you back to working order.
To start, log in to your QBO account via a private window. This allows you to browse the net without storing cache and cookies.
Here’s how to access for each browser:
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + P
Once logged in, go back and try to print P45 again to double-check. If this works, then you'll need to clear your browser's cache so the system can start fresh.
If the issue persists while using a private or a different browser, I recommend contacting our Phone Support Team. This way, they can further investigate this concern and provide additional troubleshooting steps to get this fixed.
Drop me a reply below if you have other questions and concerns QuickBooks Online. Have a good day!
